University of Massachusetts Lowell
I was grateful for the opportunity to be trained by Alternative Dispute Resolution Services International. It was truly a privilege, because Jerry's expertise and insight into the dynamics of an effective mediation are so extensive. His experience mediating hundreds of conflicts was very apparent, as he brought appropriate guidance for multiple types of scenarios.
His training was particularly enriching in that he dealt with conflict variables as well as human psychology/personality variables. I had time to role-play and receive insights to further hone my skills through the training. I appreciated his focus on thougull listening, which he not only taugh but also demonstrated while watching the role-plays and providing imput. I believe Jerry's training can benefit even the most expereienced Mediatiors. I recommend him to everyone who wishes to attain basic credentials, as well as those who want to take on the challenge of attaing a new level of expertise.
Sincerely,
Rebecca Hall
Equal Opportunity Associate
